Career Opportunities
Full Time Positions Available Immediately for Seasoned IT Professionals!
Our consistent growth and recent move to new offices and data center in Schaumburg created openings on three key teams. If you meet the criteria, crave a challenging, rewarding environment and understand how to work with a team to solve problems and support clients – we are ready for you.
All positions require extensive, current knowledge of Windows-based networking in 25-75+ user environments. All positions require professional, client-facing communications and documentation. All positions require relevant experience in the field with demonstrated success. All positions require that you live within 25 miles of Schaumburg, have reliable transportation, and the flexibility to do the job – when the job needs to get done.
Managed Services – Team Lead
Service & Installation Technician
Inside Sales
Help Desk / Customer Service
Tier 2 Engineer
Managed Services – Team Lead
Candidate will work with existing Managed Services Team, Network Engineers and Management to deploy, manage and maintain our suite of current and future managed network services. Candidate will utilize their extensive hands-on knowledge of network tools (RMM, Office 365, Threat Management etc.) to optimize current and future implementations, and develop and drive standards and practices.
Position will require candidate who can make recommendations to management on desirable additions and development. Will assume responsibility for key client networks, while also being accountable for maintenance and improvement. Additionally, position will require candidate that can assist troubleshooting of complex network problems and act as a high level escalation point for Network Engineers.
Professional/Technical/Business Qualifications Required:
- 10+ years’ experience in engineering – preferably with a Managed Service Provider
- Extensive knowledge of network monitoring and management tools
- Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely and accurate resolution
- Extensive Project Management experience
- Demonstrated leadership ability, strong team player who enjoys a fast paced atmosphere
- Previous Networking support experience in enterprise, IT or service provider environment – experience with ticketing applications (e.g. Connectwise, Helpstar) and managed service applications (e.g. LabTech, Level Platforms) preferred
- Experience diagnosing complex issues through analytical tools
Required Skills:
- Ability to coordinate and communicate effectively with teammates, managers and clients to maintain high service levels in a demanding environment
- Ability to work well in team environment
- Excellent verbal, written and analytical skills
- Self-motivated, directed and passionate
- Ability to learn very quickly in a fast paced environment
- Ability to communicate information and ideas in speaking so others will understand
- Ability to manage multiple conflicting priorities, commitments and projects
- A commitment to delivering a superior client experience through direct interaction with clients during engagement and change management
- Ability to quickly adapt to advancing technologies and procedural changes
- Improve customer service, perception, and satisfaction
- Document internal processes and procedures related to duties and responsibilities
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goal
- Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
- Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
Required Hands On Experience Including But Not Limited To:
- Enterprise Remote Management and Monitoring Tools
- Firewall / Router / VLAN technologies
- Server configurations, VM and clustering
- Virtual and physical security technologies
- Experience in creating and managing various scripting languages
- Intrusion detection support and analysis
Required Education / Experience:
- Bachelor’s Degree or equivalent education in related fields
- 5+ years of experience working in IT Service Provider industry at enterprise level
Contact our Human Resources Department TODAY at recruiting@edotsolutions.com or Call 847.847.4500 – we look forward to hearing from you.
Service & Installation Technician
Low Voltage – Schaumburg, Illinois
eDot is currently looking to fill a full-time position for an Installer/Technician with experience in the installation and configuration of IP Camera Systems, Access Control, Alarms, and Low Voltage Wiring.
Geovision NVR/VMS experience is a plus. Ability to follow specific process documents and written directions is mandatory.
eDot/DigiTek Security (www.DigiTekSecurity.com) is a well established Mid-size tech firm offering security and low voltage services to businesses of 5 to 200 employees. Established in the late 90's, our company has continued to grow organically as well as through acquisitions. Based in Schaumburg, IL, our offices are housed inside of a state-of-the-art data center with several technology-related departments all working to provide our clients with the latest and most beneficial services.
Due to the influx of new business, we are looking to hire a Installer/Technician who is experienced and looking to be a part of a growing company that will offer stability as well opportunities to grow with the company.
We have a fantastic compensation package, including base salary, Medical, Dental, Life, Long Term Disability, Vacation, Sick Days and more.
Candidate Required Experience (1-year experience in all of the following):
* IP Camera system (Geovision is a plus) installation and configuration
* Security Alarm installation and configuration
* Access Control system installation and configuration with readers and biometrics
* Installation of IP cameras (any brand)
* Installation and configuration of Network Video Recorders (any brand)
* Running and Terminating Cat5/6 / Telco Cables.
* Fiber termination experience is a plus.
For Consideration You Must:
* Have reliable transportation to/from work
* Have computer services / Internet access from home
* Live within 35 miles of Schaumburg, IL
Apply for this job
Inside Sales
Summary:
Coming soon.
Help Desk / Customer Service
We are looking to hire a Help Desk / Customer Service professional to be based in our Schaumburg Headquarters.
GENERAL SUMMARY:
The Service Desk Technician is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Essential Duties and Responsibilities:
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Support of disaster recovery solutions
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- System documentation maintenance and review in ticketing system.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Ability to work in a team and communicate effectively
- Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
- Escalate service requests that require engineer level support
- Responsible for entering time and expenses in ticketing system as it occurs
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
Contact our Human Resources Department TODAY at recruiting@edotsolutions.com or Call 847.847.4500 – we look forward to hearing from you.
Tier 2 / Escalation Engineer
Job Description:
Candidate will work with internal and external customers to understand current and future requirements and develop scalable and cost efficient solutions. Must be able to perform complex engineering, design, implementation and maintenance tasks on the LAN and/or WAN. Will be responsible for supporting existing client hardware and software solutions, while working within our team environment.
Position will require candidate who can make recommendations to management on desirable additions and development. Will assume responsibility for key client networks, while also being accountable for maintenance and improvement. Additionally, position will require candidate that can assist troubleshooting of complex network problems and act as a high level escalation point for Network Engineers.
Professional/Technical/Business Qualifications Required:
- 5+ years experience in engineering – preferably with a Managed Service Provider
- Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely and accurate resolution
- Project Management experience
- Demonstrated leadership ability, strong team player who enjoys a fast paced atmosphere
- Previous Networking support experience in enterprise, IT or service provider environment – experience with ticketing applications (Connectwise, Helpstar) and managed service applications (LabTech, Level Platforms) preferred
- Experience diagnosing complex issues through analytical tools
Required Skills:
- Ability to coordinate and communicate effectively with teammates, managers and clients to maintain high service levels in a demanding environment
- Ability to work well in team environment
- Excellent verbal, written and analytical skills
- Self-motivated, directed and passionate
- Ability to learn very quickly in a fast paced environment
- Ability to communicate information and ideas in speaking so others will understand
- Strong written and verbal communication skills
- Ability to manage multiple conflicting priorities, commitments and projects
- Ability to influence and drive consensus on multiple technical views Critical Skills
- A commitment to delivering a superior client experience through direct interaction with clients during support and change management
- Ability to quickly adapt to advancing technologies and procedural changes
Required Hands On Experience Including But Not Limited To:
- Routers and switches
- VMWare
- Firewall technologies
- Server configurations, VM and clustering
- Virtual and physical security technologies
- Shell/Perl/Expect/Powershell and/or other scripting languages
- Intrusion detection support and analysis
Required Education / Experience:
- Bachelor’s Degree or equivalent education in related fields / or 5 years’ experience in related field
- 5+ years’ experience working in IT Service Provider industry at enterprise level
Contact our Human Resources Department TODAY at recruiting@edotsolutions.com or Call 847.847.4500 – we look forward to hearing from you.
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