Transitioning to the eDot cloud will be a smooth process with a dedicated Project Manager who is responsible for your total satisfaction.
To ensure that all your organization’s users will be as comfortable as possible with their new IP phone system, eDot implements your new system and allows it to run in parallel with your existing system to allow your users time to learn how to use it before the cut over date.
eDot offers training in a variety of methods, to best suit the way your users prefer to learn. We can provide on-site training or web training and we also provide a wealth of Quick Reference Guides and Quick Tip Videos that can be referenced at any time. When new associates join your organization, they can attend one of our regularly scheduled public training webinars, and access the same Guides and Videos – all accessible via the online eDot Knowledge Base.
Below is a look at our customer-focused service delivery, training and implementation process
Mobility Solutions
OpenScape Office offers integrated mobility
solutions for any enterprise. These
include, for example, the integration of
smartphones, the use of cordless and
WLAN telephones and DeskSharing and
teleworking. The solution encompasses
mobility on the road, mobility in the office and mobility at home.
Mobility on The Road
"Mobility on the road" is reached via the
mobile phone integration of myPortal for
Mobile or Mobility Entry. The One-Number-
Service makes the user accessible worldwide
under only one call number. Additional
costs can be saved via dual-mode
telephony if the subscriber is within range
of a WLAN.
Mobility in The Office
"Mobility in the office" takes places via
DeskSharing, cordless telephones and
WLAN telephones. For DeskSharing, IP
Mobility (Mobile Logon and Flex Call)
offers features for mobile subscribers who
wish to use the telephone at a different
workstation than their own.
Mobility at home
"Mobility at Home"
is enabled via teleworking and Unified Communications features,
such as CallMe. Teleworking is supported
by IP Mobility (Mobile Logon) and the connection
of teleworkers via VPN. In addition,
"mobility at home" is supported by the
same features that are used for "mobility
on the road" (mobile phone integration and
One-Number-Service).
Presence
The presence status of other users is shown
by various symbols that indicate whether
the user is in a meeting or on vacation. At
the same time, users can announce their
own status.
The presence status also determines which
announcement a caller hears when the
user is not present. Since customers are
informed about a contact's presence, this
feature enables a more effective workflow.
Users can change their current presence
status on their OpenScape Office client or
on the telephone.
He can decide which contacts in the internal
directory can view his presence status
and receive status-based voice mailbox
messages and which contact details are visible
to other users.
The link with the Outlook calendar automatically
sets the presence status if certain
keywords have been entered in the Outlook
calendar such as “Meeting” or “Vacation”,
for instance. The Outlook calendar is
searched for new entries at regular intervals
and the presence status updated
accordingly.
Fax Message Box
The fax message box can receive fax messages
directly via myPortal for Desktop or
myPortal for Outlook without a fax
machine.
Series faxes can be sent by storing multiple
fax address in the fax printer.
Journal
All calls are stored in the user journal
according to various criteria.
Each call is shown with date, time, call
number, last name, first name, company,
route (inbound or outbound) and call duration.
Important calls can be scheduled by specifying
the call number, the date and the
time in advance. All unsuccessful inbound
and outbound calls are centrally listed and
can be processed systematically.
Notification Service
A user can be notified of new messages by
e-mail, by text message or by telephone.
The type of notification can be activated or
deactivated separately for each presence
status.
Conferencing
Conferences with up to 16 participants can
be convened on an integrated conference
server (MX: max. 8 conferences, LX: max.
16 conferences). The conference server
provides administration, conference features,
control and realtime monitoring. The
conference manager can use the conference
management of myPortal for Desktop
and myPortal for Outlook to initiate and
steer a spontaneous or a scheduled telephone
conference. He can select the conference
participants manually or from the
available directories.
Screen Pop-ups
Screen pop-ups provide the user with a
convenient way of responding to incoming
calls, new voice messages, etc., with one
click. Other possibilities include call pickup,
explicit call transfer, putting calls on
hold, as well as the recording and ending of
calls.
During a call, the user can send e-mails and
instant messages and plan the next call in in
the screen pop-up.
Instant messages with
Multi-User-Chat
With Multi-User-Chat, a user can exchange
texts as instant messages with multiple
internal subscribers and with one external
communication partner (via the XMPP protocol).
Instant messages are displayed as a
dialog in a separate window. Drag&Drop
functions for selection of the presence status
of each communication partner and the
display of this status enable an efficient
exchange of information, such as when
questions quickly need to be clarified during
a telephone conference. The function is
available for all users of myPortal for Desktop,
myPortal for Outlook and myAttendant.
Voice message box
The function of the voice message box is
comparable to that of an answering
machine where not every user needs to
have his own device.
Voice messages can be accessed via the
OpenScape Office clients or a telephone.
Favorites List
A user can create a favorites list of his preferential
contacts from the available directories
and administer them in groups and
subgroups. Contacts from the internal
directory (including contacts of networked
OpenScape Office systems) are displayed
with their presence status.
Integration In Microsoft Outlook
Users can redirect callers to their additional
call numbers or to their voice message box
on the basis of their presence status (Out of
the Office, CallMe and Do-Not-Disturb). If
the presence status changes, OpenScape
Office activates forwarding of the call to
the destination defined for this particular
case. For the "Out of the Office" presence
status, the call forwarding can be set to a
cell phone, for instance.
Voice Recording
A user can record calls and, as a conference
manager, can also record conferences. The
recordings are indicated by a red dot in the
voice mailbox and where available, show
the call number of the call partner or the
first conference participant.
Personal AutoAttendant
A user can configure his voice mailbox so
that a caller can leave a message or the call
can be forwarded. The configuration can
be carried out in such a way that the current
presence status of the user is taken
into account.
The personal AutoAttendant provides a
voice recording function that can be used
to change announcements in a straightforward
way.
Directories
The user information made available on a
separate LDAP server can be queried and is
displayed in OpenScape Office clients as an
external phone book. For inbound calls,
known subscribers are displayed with their
name. Customer-specific adjustments can
be made by means of the implemented
field mapping function.
Social Media
With Multi-User-Chat, a user can exchange
texts as instant messages with multiple
internal subscribers and with one external
communication partner (via the XMPP protocol).
Instant messages are displayed as a
dialog in a separate window. Drag&Drop
functions for selection of the presence status
of each communication partner and the
display of this status enable an efficient
exchange of information, such as when
questions quickly need to be clarified during
a telephone conference. The function is
available for all users of myPortal for Desktop,
myPortal for Outlook and myAttendant.
Corporate Headquarters: 50 E. Commerce Drive, STE 106 • Schaumburg, IL 60173
Sales: 847.847.4500 • Support: 847.279.4250 • Fax: 847.803.8952
Social Media
With Multi-User-Chat, a user can exchange texts as instant messages with multiple internal subscribers and with one external communication partner (via the XMPP protocol). Instant messages are displayed as a dialog in a separate window. Drag&Drop functions for selection of the presence status of each communication partner and the display of this status enable an efficient exchange of information, such as when questions quickly need to be clarified during a telephone conference. The function is available for all users of myPortal for Desktop, myPortal for Outlook and myAttendant.