Avaya IP Office Call Center Reporter™
AVAYA IP Office, equipped to support the Call Center Reporter (CCR) application, is the leading customer service platform for small and medium businesses from AVAYA. CCR is a highly modular solution designed for companies that need a sophisticated solution to their customer service needs.
The Call Center Reporter is designed to provide a tightly integrated real time and historic reporting package and wallboard support for IP Office. CCR enables customers to manage their contact center more effectively and improve the service they provide to their customers. The product consists of a set of integrated modules, sharing a common database with the IP Office.
The benefit of this approach is that there is a single point of configuration, therefore the system is far easier to use and update than traditional call center management tools.
CCR is uniquely designed for those small and growing companies who want to meet the challenge of great customer service head on, while at the same time producing a manageable ROI back into the business. Giving small businesses the responsiveness to customer needs that was only previously available to large enterprises is what the CCR does best, whether you have an informal or formal contact center.
- Improve customer relationships—get the call to the right person as quickly as possible.
- Enhance agent productivity with the tools and management capabilities.
- Measure your customer service performance—always know how well calls are being handled.
- With multi-level auto attendants, advanced call queuing announcements, an intuitive Windows® look-and-feel interface for complex scenarios and customizable voice recording, the CCR lets you take every measure (manually or automatically).